Feedback & Support

Have a question? Experiencing a problem? Check out our FAQ.

• General Questions
• What is Neon Alley?
• How do I get Neon Alley on my PlayStation® 3?
• How old do I need to be to subscribe to Neon Alley?
• How do I get Neon Alley on my Xbox 360?
• Are PlayStation® 3 and Xbox 360 the only ways to get Neon Alley?
• If I don't have a PlayStation® 3 or an Xbox 360 and I want Neon Alley, what can I do?
• Can I get Neon Alley where I live?
• How much does Neon Alley cost?
• Billing Questions
• How can I see when my next payment will be charged?
• If I live in Canada, what's the price?
• What credit cards do you accept?
• How do I update my payment information?
• How do I view my billing history?
• How often will I be charged?
• How can I access my account?
• If I decide to remain a member after my free trial, what do I have to do?
• How can I change my email/password/credit card?
• If I have paid for a month of membership and cancel my subscription before the end of the 30 days, what happens?
• How can I cancel my membership?
• What happens if my credit card doesn't go through when my membership is being renewed?
• I want to try but I'm afraid my credit card will be charged when I sign up. Is the trial REALLY free?
• Technical Questions
• What minimum system requirements are needed?
• How do I activate my PlayStation® 3 device?
• How do I activate my Xbox 360 device?
• How can I watch with better video quality?
• The wrong timezones are displayed. How can I change my timezone?
• How many devices can I watch Neon Alley on?
• Content Questions
• Will you have any subtitled anime on Neon Alley?
• What shows are coming up on Neon Alley?
• Why are there commercials?
• Is it only anime?
• What do the ratings mean?
• Gift Questions
• Can I buy a gift membership for someone who's already a member?
• How do I send my gift to its recipient?
• How do I redeem a gift?
• How many gift memberships can I redeem?
• What happens when my gift ends?
• What happens if I cancel my account?

If you don't find the answers you're looking for above, please drop us a line using the form below. We'd love to hear from you!

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